Phone matrix for cisco cucm 8.6 upgrade#
Inquiries on upgrade process documentation and upgrade Assessment Tools Inquiries on preparations and project planning needed for upgrades, and available support services, please file a case with PDI Help Procedures Inquiries on technical difficulties during upgrade process, please file a case with TAC Inquiries on license policy, migration and procurement, please file a case with Support Here are few resources that are very useful License Migration Scenarios Area Licensing part is the most confusing part untill you get it , We are helping couple of our customers move from 7.1 and 6.1 to 9.1. ĭon’t forget to restart Tomcat (only thru CLI ) and EM service on cucm As soon as I changed it to right password, Everything started working. It seems to be an issue with the CCMSysUser which is the Application user used for EM service, This CCMSysUser uses “security password “ which was somehow erased during migration process, It is the same password that is used to authenticate DB replication. DB Query Error: Application Authentication Error: Could not execute user authentication: Coudn’t authenticate: Non Defined IMS Exception 15:52:09,758 DEBUG EMServiceServlet – 1:Query completed, returning 15:52:09,758 WARN EMServiceServlet – 1: executeQuery MyException. 15:52:09,758 ERROR Authenticator – 1:Could not authenticate: Non Defined IMS Exception 15:52:09,729 INFO Authenticator – 1:thenticateTransaction: AppID: CCMSysUser- Calling AuthenticateUserWithPassword(CCMSysUser, “password”)… This is how CUCM was responding to the EM login request Login response Login Unsuccessful Please try to login again (2) That failed to give any results so I collected logs, Make sure to set the logs to debug to collect more detailed logs. When clicked on EM, it basically gave following screen without prompting users for login/password We had a an issue where Extension mobility was not working We migrated out CUCM servers from 10.5 to 11.5 using Prime Collaboration Deployment tool.